Terms and Conditions

1. Summary

The following Terms outline the rights and agreements between you and Printbubble (“we” or “us”) in regards to www.printbubble.uk (the “Site”), any Printbubble application you use (the “App”), and all available goods, services, and related material (the “Services”). When we refer to “Printbubble” in these Terms, we mean us, the Site, the App and/or the Services, according to the context.

Prior to using any Printbubble services, it is important to carefully review and comprehend the accompanying Terms. Upon registering with us, you are acknowledging that you are agreeing to a contract with Printbubble under these Terms. Those who register will have an “Account” and be classified as “Users”. While individuals who visit Printbubble but do not register as Users still utilize the Site or download an App, they are confirming their acceptance of these Terms every time they access our platform. Keep in mind that these Terms are subject to change periodically.

 

2. Opening an Account and Payment Methods

When registering on Printbubble, we may request certain information about yourself. It is your responsibility to ensure that this information remains accurate and up-to-date. You can easily update this information through your Account.

Please keep in mind that any actions taken through a User’s Account or associated email, phone number, or communications method will be considered the responsibility of the User. It is the User’s responsibility to ensure the security of their Account.

When placing an order for a Product, please provide us with your preferred Payment Method, such as a credit or debit card, along with other necessary personal details. If you choose to save a Payment Method with Print Bubble, it will automatically be utilized, with certain details concealed for security purposes. However, you may still be asked to provide specific information (such as a CV2 card security number) in order to proceed with the stored Payment Method. In the event that an invalid or expired Payment Method is provided or attempted to be used, the corresponding order will not be successful. Please note that if we suspect the unauthorised use of your Payment Method, we reserve the right to suspend or terminate your Account at our discretion.

Only one Account per individual. We hold the right to suspend or end any Account that we believe is violating this rule.

It is crucial that your email address remains current and accessible, as we will be sending important communications to that address. If you happen to change your email, please remember to update it on your Account. Providing an inaccurate or unauthorised email may result in the termination of your Account by Print Bubble without prior notice.

It is important to keep your postal address updated in your Account for receiving Products and communications from us.

If you are under 13 years of age, please refrain from registering as a User.

 

3. Cancellations & Returns

Cancellation Right for Non-Personalised Products: You are entitled to cancel your contract for a Non-personalised Product. Please inform us of the cancellation within 14 days from the date of delivery.

Please note that the unused Non-personalised Product should be returned to us within 14 days of notifying us of the cancellation. Additionally, please ensure that the Product is returned to our nominated address using the form provided with the product. You are responsible to cover the cost of returning the Product and we do not provide refunds for delivery costs. The product must be unpacked and returned in its original packaging.

The purchase price of the Product minus the any delivery charges will be refunded within 14 days of its return. Please note, any additional charges for expedited, tracked, or special delivery services you may have chosen to pay will not be included in the refund. Keep in mind that if the value of the Product has been reduced due to excessive handling or use beyond what is necessary to ensure its expected condition, we reserve the right to deduct an appropriate amount from your refund including any restocking fees.

No right of cancellation for Personalised Products: Please be aware that our policy on cancellations and returns does not extend to Personalised Products. These items are created according to your specific preferences, thus the usual right to cancel a contract and return a Product does not apply. However, for orders placed on our website (excluding the app), we do allow a 60-minute window for any changes to be made.

The 60 minute window starts as soon as the “Thank you for your order” screen appears on the Site during checkout. In order to make any changes within this time frame, you must click on the “Amend my order” button on that screen and go through the amendment process. Once the 60 minutes have passed, your order will be sent to our production workflow and modifications cannot be made.

Your statutory rights (Personalised and Non-Personalised Products): Along with the cancellation rights for Non-Personalised Products (mentioned earlier), there are also certain statutory rights that apply to both Personalised and Non-Personalised Products.

 

4. Closing your account

You have the option to terminate your Account at any time here. Further verification of account ownership may be required. In cases where a User has not accessed their Account in over one year, we reserve the right to deactivate it. If your Account is cancelled due to a violation of our Content Rules or this Agreement, you may not create another Account. Upon cancellation, deactivation, or termination of an Account, we are authorised to close it and remove all associated Images and User Content (although this is not mandatory). However, you are still responsible for fulfilling your obligations stated in these Terms and our rights under these Terms will remain intact.


5. Our Position

While browsing Print Bubble, you may come across links or advertisements for other websites, services, or products (referred to as “Third Party Promotions”). Please note that these Third Party Promotions are not under our control and we are not liable for their content. Each of these sites or destinations have their own set of terms of use and privacy policies, which may differ from ours. Please be aware that the presence of links to Third Party Promotions does not signify our endorsement, and we do not take responsibility for reviewing the content or offerings of these websites or destinations.

 

6. Suspend or Terminate

At any point and without warning, we may (a) suspend or terminate your Print Bubble access, (b) restrict your use of the Services, (c) remove any related User Content from Print Bubble, (d) caution other users against interacting with a specific user, and/or (e) take necessary legal action to stop a user in violation of our Terms. If we do so, you understand that we hold no liability towards you or anyone else. Furthermore, we have the right to temporarily pause all or part of the Services or a user’s associated User Content if required by a government body, regulator, court, or other authority.


7. Operation of Print Bubble

We reserve the right to withdraw or modify all or part of the Services or Print Bubble for legal or commercial reasons. There may be times when Print Bubble experiences technical difficulties, becomes inaccessible, or is affected by external factors beyond our control. Please note that we cannot guarantee uninterrupted access to Print Bubble or its content. In case of planned unavailability, Users will be notified through a notice on Print Bubble’s pages. For security purposes, there may be instances where we request you to update your password or other identifying information; however, we will never ask for your password. It is your responsibility to keep your password and personal information confidential and secure.

 

8. Accountability

We strive to offer Print Bubble in line with our specifications through the use of reasonable care and skill; however:

  1. The Services are provided “as is” and “as available”.
  2. We make no guarantees that the Services will be free from interruptions or errors.
  3. Please note that we are unable to guarantee that Print Bubble or our Services will fulfil your specific needs. This includes, but is not limited to, the timely delivery of any User Content submitted through Printbubble.

Print Bubble is committed to not excluding or limiting its liability to you in situations where it would be deemed unlawful to do so.

We are only accountable for any loss that is a direct consequence of our violation of these Terms. However, we cannot be held responsible if the loss or breach is due to events beyond our control, or actions taken or not taken by you. For instance, if you fail to handle or utilise a Product with care or fail to abide by our reasonable instructions regarding the handling of a Product.

Please be aware that Print Bubble cannot be held responsible for any financial losses incurred in a business setting. Our Products are intended for personal and residential use only. Thus, we will not be held liable for any decrease in income, loss of business, interruptions in business operations, or missed business opportunities if the Product is used for commercial, business, or re-sale purposes.

 

9. Obligations & Contract

We reserve the right to assign these Terms, and to assign or subcontract any or all of our rights and obligations under these Terms but will not do so in such a way as to reduce any guarantees you are given under these Terms. You may not without the written consent of Print Bubble assign or dispose of these Terms or any of your rights and obligations under it.

These Terms are intended to contain your entire agreement with us relating to your use of and access to Print Bubble; we believe them to be fair and reasonable. They replace all earlier agreements and understandings with you relating to Print Bubble.

If any part of the Terms is held to be void or unenforceable, the rest shall remain valid and enforceable. Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches. The headings to the Clauses are for ease of reference only and do not affect the understanding or formation of these Terms. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms, provided that this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

 

10. Possible changes to Terms

The Terms are subject to change at any time. When this occurs, the updated version will be posted on the Site and properly noted.

 

11. Supplementary services

New, updated, or additional services may be offered through Print Bubble periodically by us, our affiliates or contracted third parties. While these Terms will regulate your use of such services, please note that additional terms of use may also apply and must be adhered to. In the event that these terms are properly communicated to you, any failure to comply with a significant provision will constitute a violation of these Terms.

 

12. Legislation

The Services, these Terms, and any Product purchases shall be subject to the laws of England Wales and the non-exclusive jurisdiction of its courts for all related issues.

 

13. Keeping these Terms

At Print Bubble, the Terms agreed upon by Users during registration are not filed separately. These Terms are available for your reference here. It is recommended that you obtain a durable copy of the Terms by either printing them or saving them on your computer. Please note that they are only available in English.

 

14. Customer Support

You can contact us online or by email and consult our FAQs (any time).

 

15. Dispatch And Delivery

  • We will deliver the Goods ordered by the Customer to the address which the Customer provided for delivery at the time of your order. We are not liable for any loss as a result of an incorrect address supplied by the Customer.
  • Any orders that are not to main land UK may incur additional costs. These will be advised to the Customer prior to the Order being despatched.
  • We make every effort to dispatch and deliver goods within the timescales we specify. The Company will not have any liability to the Customer for direct, indirect or consequential loss howsoever caused (including as a result of negligence) by any delay or failure in delivery or dispatch. This includes delays outside of our control, such as courier delays, delays caused by bad weather and other delays caused by anything outside of our control.
  • The timescales we quote for dispatch, production or packing are a guideline estimate and are not guaranteed unless otherwise stated. Timescales will start from the day after we receive payment for your order and suitable artwork or photographs from you where applicable (excluding bank holidays and weekends).
  • The timescales we quote for delivery are also a guideline and are not guaranteed unless otherwise stated and can vary according to the delivery service provider chosen by the Customer.
  • We offer different shipping methods to allow our customers to choose the most suitable for them. We reserve the right to change the shipping methods we offer at any time without notice. All shipping methods are subject to availability.
  • Print Bubble will notify you by way of email when your goods are to be dispatched to you.
  • If you have chosen a Royal Mail service as your delivery method and you have not received your order as expected, you must check with your local Royal Mail delivery office even if you have not received notification from your postman that they are holding mail for you. Your local Royal Mail delivery office will be able to tell you if they are holding mail for you if you give them your name and full address.
  • In the event that your order is returned to us as undelivered by Royal Mail or any other Carrier, we reserve the right to charge an administrative fee of the sales price of the Goods, plus £17.
  • The carrier used for your order cannot be guaranteed. At times, alternative carriers may be utilised if they provide a similar delivery service to the one you have chosen.
  • In the event that your order does not arrive by the Estimated Delivery Date, please be aware that, in addition to your contractual and statutory rights (as previously mentioned), we may need to wait for a certain amount of time before inquiring about the status of your Product with the designated carriers.

16. Privacy

The use of Print Bubble by any individual signifies their agreement to our Privacy Policy. If you do not consent to your personal data being handled in accordance with our Privacy Policy, please refrain from using Print Bubble. Additionally, it is prohibited for users to utilise the services for sending unsolicited messages or gathering information about other Users without their explicit consent. Furthermore, accessing and using any information about other Users through the services is only permitted as outlined in these Terms or with the other User’s permission.

17. Terms and Conditions for Digital Download Products

a. Introduction

Welcome to Print Bubble. By purchasing, downloading, or using our digital products, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree to these terms, do not download or use our digital products.

b. Definitions

“Company”: Refers to Print Bubble.
“Product(s)”: Refers to the digital content, software, or materials available for purchase and download from Print Bubble.
“User”: Refers to the individual or entity purchasing or using the digital products.

c. License and Use

Upon purchase, the User is granted a non-exclusive, non-transferable, revocable license to download and use the Product for personal or internal business use only. The User agrees not to:

Reproduce, distribute, or transmit the Product.
Sell, resell, or exploit any portion of the Product.
Modify or create derivative works based on the Product.
Use the Product for any unlawful purpose.

d. Payment and Refunds

All sales are final. Due to the nature of digital downloads, refunds will not be issued once a purchase is completed. It is the User’s responsibility to ensure that the Product meets their needs before purchasing.

e. Intellectual Property

All intellectual property rights in the Product, including but not limited to copyrights, patents, trademarks, and trade secrets, are owned by the Company or its licensors. The User does not acquire any ownership rights by downloading or using the Product.

f. Limitation of Liability

The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Product, even if the Company has been advised of the possibility of such damages. In no event shall the Company’s total liability to the User for all damages exceed the amount paid by the User for the Product.

g. Disclaimer of Warranties

The Product is provided “as is” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company does not warrant that the Product will meet the User’s requirements or that the operation of the Product will be uninterrupted or error-free.

h. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

i. Changes to Terms and Conditions

The Company reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Company’s website. The User’s continued use of the Product after any changes constitutes acceptance of the new Terms and Conditions.

17. Contact

You can contact Print Bubble by using our contact form or email us at hello@printbubble.uk