Welcome to our Frequently Asked Questions (FAQ) page! At Print Bubble, we understand that choosing the perfect personalised gift can sometimes raise a few questions. Whether you’re here to find out more about our customisation options, learn about our shipping and return policies, or seek guidance on placing an order, this FAQ section is designed to provide you with clear and comprehensive answers. Our mission is to make your shopping experience as smooth and enjoyable as possible, ensuring that you find the ideal gift for your loved ones.
We believe that personalised gifts are more than just presents; they are heartfelt tokens of love, appreciation, and special memories. To help you create these unique gifts, we offer a wide range of customisation options, from personalised mugs and monogrammed accessories to bespoke wall art and personalised cushions. This FAQ page covers the most common inquiries we receive about our products and services. We aim to address your questions in detail, providing you with all the information you need to make informed decisions and feel confident in your purchase.
Your satisfaction is our top priority, and we are committed to providing exceptional customer service. If you don’t find the answer to your question here, please don’t hesitate to reach out to our dedicated support team. We are always ready to assist you with any specific concerns or special requests you may have. Your feedback is invaluable to us, as it helps us improve our services and enhance the shopping experience for all our customers. Thank you for choosing Print Bubble, and we hope you find the perfect personalised gift that will bring joy and cherished memories to your loved ones.
Currently we only ship to the UK and will be looking at international shipping in the future.
To place an order, simply browse our catalog and select the item you'd like to purchase. On the product page, you'll find customisation options such as text, colours, and other design elements. Once you've entered your personalisation details, click "Add to Cart" and proceed to checkout. Follow the on-screen instructions to complete your purchase.
We offer a variety of personalisation options. Each product page provides specific customisation options available for that item. If you have a unique request, please contact our customer service team for assistance.
Our standard processing time for personalised gifts is 3-5 business days. During peak seasons, such as holidays, processing times may be slightly longer. After your item is personalised, it will be shipped according to the shipping method you selected at checkout.
Due to the custom nature of personalised gifts, we do not accept returns or exchanges unless the item arrives damaged or there is an error on our part. If you encounter any issues with your order, please contact our customer service team within 3 days of receiving your item for assistance.
We begin processing orders shortly after they are placed to ensure timely delivery. If you need to make changes, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the personalisation process has begun.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier’s website. If you have any issues with tracking your order, please contact our customer service team for assistance.
We accept a variety of payment methods including major credit cards (Visa, MasterCard). All transactions are securely processed to ensure your information is protected. We use Stripe to process all transactions and we never hold any of your credit card or payment details on our site or systems.
Once an order is placed, we start processing it immediately to ensure prompt delivery. If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but cancellations may not be possible if the customisation process has already started.
Print Bubble | Blackburn Technology Management Centre | Challenge Way | Blackburn | Lancashire | BB1 5QB
