Last updated: 14 September 2026
PrintBubble.Net sells digital artwork supplied by download. No physical item is shipped, so physical returns, return postage and exchanges do not apply.
Your right to cancel
If you are a UK consumer, you normally have a 14-day cancellation period for a distance contract. For digital content, however, the download may be supplied during that period only after you give your express consent for supply to begin and acknowledge that you will lose the right to cancel once the download begins.
If supply has not begun, contact us promptly if you wish to cancel. Once a download has begun following your express consent and acknowledgement, we do not provide a change-of-mind refund. This does not affect your rights where digital content is faulty, not as described or not supplied with reasonable care and skill.
Faulty, incomplete or incorrect downloads
Digital content must meet the standards required by the Consumer Rights Act 2015. If a file is faulty, materially different from its description, incomplete, corrupted, or you receive the wrong file, contact us and we will investigate. Depending on the circumstances, we will provide a replacement or repair, or an appropriate price reduction or refund where the law requires it.
Please include your name, order number, a description of the problem, and—where helpful—a screenshot or error message. We may ask you to try reasonable troubleshooting steps so we can identify and resolve the issue.
Duplicate or accidental purchases
If you believe you placed a duplicate or accidental order, email us as soon as possible, preferably before downloading the files. Any discretionary refund will depend on the circumstances and does not limit your statutory rights.
File compatibility, printing and colour
Product descriptions state the file type, dimensions and intended use. Please check that your software, device and chosen printer or print service support the supplied format before buying. Differences caused solely by screen calibration, printer settings, paper, ink, scaling, cropping or a third-party print service are not a defect in the digital file. If the supplied file itself is defective or not as described, your statutory rights still apply.
How refunds are paid
Where a refund is due, it will be made to the original payment method. Banks and payment providers may take additional time to show the credit after we process it.
Contact us
To request help, cancellation or a refund, contact:
PrintBubble.Net
64 Kirkland Close, Blackburn, BB1 5JF
hello@printbubble.net
Nothing in this policy excludes or restricts rights you have under applicable consumer law.